An operations leader who builds the system and drives the growth in large, complex institutions.
I have spent my career in public institutions because they matter. Universities, health services and government shape people's lives, and what drives me is making them work better, turning good intentions into systems that actually deliver for the communities they serve. I lead with rigour and calm, and I care as much about how a team feels as about what it delivers.
$372M earned-media value and 1.355 billion reach in a single year. 16% international growth and 55.5% accept-to-enrol conversion in a softening market.
Planning frameworks, governance, workforce dashboards and the executive cadence that make institutions decide and deliver. Mine become the standing operating rhythm.
Calm and clear through restructures, crises and competing agendas. A trusted adviser to Deans and executives, and the person who keeps people informed and moving when it matters most.
Led marketing, communications and engagement through persona design, segmentation and international diversification (UAE +94%, Taiwan +47%, Vietnam +36%).
Lead the Faculty Plan 2026: executive roadmaps, planning cadence, workforce dashboards, RACI and governance for a large, complex faculty.
Led 22 staff plus 40 dotted-line on a $2M+ budget; built the planning and reporting cadence across a $300M portfolio.
Designed and led a staff-driven continuous-improvement programme embedding innovation into everyday work.
I care as much about how a team feels as about what it delivers. Ten of my people earned promotions on my watch, because growing others is the work, not a by-product of it.
Restructures, crises, competing agendas. I bring steadiness and a clear plan when it matters most, and I keep people informed and moving through it.
I would rather build the dashboard, test the AI agent and learn the system than delegate the understanding. It is how I know what actually works.
“Courtney is a great communicator: positive, enthusiastic and clear. She is willing to take on challenges. She developed a strategy and a robust business case to grow our pipeline. It was brave, but well thought through, and showed the impact of investment in the right areas.”
General Manager, Faculty of IT, Monash University“Courtney is at her best doing transformation and strategic change. She has evolved our team to be collaborative, and introduced new ways of working that put us ahead of other faculties.”
Senior team member, Monash University“You support, challenge and push us to be our best by being so inclusive. There is no micro-managing; you foster growth and genuine camaraderie. You are certainly the best manager I have had.”
Direct report, Monash UniversityI am looking for the next place to do work that matters, senior leadership roles where strategy, operations and growth come together, at Director, General Manager and Chief level.